✅ 1. Return & Refund Policy 

Last updated: 11/18/2025

We want you to love your purchase. If you experience any issues with your order, we’re here to help.

14-Day Return Window

You may request a return or exchange within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unused

• Unworn

• In original condition

• Free from makeup, deodorant marks, perfumes, or damage

• In the original packaging

Because our shapewear is considered a personal-wear item, returns are only accepted if the product is unworn for hygiene reasons.

How to Start a Return

To begin the return process, contact us at:

📧 support@valesco.store 

Include:

• Full name

• Order number

• Reason for return

• Photos (if item is defective)

Our support team will reply within 24–48 hours.

Damaged / Defective Items

If your item arrives damaged or defective:

• Send photos within 48 hours

• We will replace the item at no cost

• No return shipment is required for defective goods

Wrong Size / Incorrect Item

If you received:

• The wrong size

• The wrong color

• The wrong product

We will reship it free of charge.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Worn shapewear

• Items with visible wear

• Clearance products

• “Final sale” items

Refunds

Once your return is approved and inspected, your refund will be issued to the original payment method.

Processing times:

• Shopify/Stripe: 3–5 business days

• PayPal: 1–3 business days

• Banks may take longer to process

Shipping costs (if any) are non-refundable.

Order Cancellations

We accept cancellations within 12 hours of placing the order.

After the order has been processed or shipped, cancellations are no longer possible.